Carhatke.com takes pride in offering our customers exceptional services and a seamless shopping experience. However, we understand that the online shopping and product delivery chain can be lengthy, which may lead to unforeseen incidents such as mishandling by courier services, delayed delivery, packaging damage, and other related issues. In such exceptional cases, if you have any concerns or are dissatisfied with the product, we implore you to contact our customer service number for a prompt resolution. We will make our utmost effort to replace the product, but in some cases, operational constraints may make it infeasible. We will then issue a partial refund as required. Please rest assured that our team is committed to ensuring that our customers receive the best possible service and care, and we are always here to assist you in any way we can.
Our company's Replacement Policy has been designed to accommodate any instances of product damage during transit or incorrect product deliveries. We are pleased to inform our customers that we accept returns of such products, provided that the request is made within 48 hours of receipt of the product. To ensure a smooth and efficient return process, we urge our customers to produce an authentic and unaltered video while unboxing the product. We kindly request that the package should not be repacked before the video is made.
Carhatke's return policy is designed to provide our customers with the best possible shopping experience. While most of our products can be returned, some items are excluded from this policy due to the nature of the product. We understand that you may occasionally receive a product that does not meet your expectations. Rest assured that we are committed to resolving any issues you may have with your purchase. Our dedicated customer service team is available to answer any questions you may have and assist you with the return process for eligible products. Shop with confidence knowing that we stand behind our products and customers.
It is our utmost priority to ensure that our products are packaged safely and thoroughly checked before dispatch. Nevertheless, we recognize that in some rare cases, the package may incur damage due to mishandling by a courier partner during transit.In the event that you observe any damage or tampering in the outer packaging, we strongly advise against accepting the package. Instead, we request that you kindly make a video of the package immediately and share it with us. Please note that if you accept a damaged or tampered package, Carhatke will be unable to accept any subsequent requests for returns or refunds for any of the products within. We understand the importance of reporting any package damage or tampering as soon as possible so that we can take appropriate corrective measures and ensure that you receive our products in optimal condition. Our goal is to provide the highest level of service and quality, and we appreciate your cooperation in this regard.
At Carhatke, we take great care to ensure that all products are thoroughly inspected prior to packing. However, in rare cases, an item may still be found to be faulty upon receipt. In such an event, we offer a replacement product under the following conditions It is imperative that the product being returned is in its original, unused condition including all tags, components, and warranty card (if applicable), and is packed within its original box. Any indication of tampering or damage to the product by the customer or courier may result in a partial refund rather than a full refund.When returning a product, it is vital to ensure that it is packed securely and safely to prevent any damage during the return shipping process. We would like to emphasize that we cannot be held responsible for any damage that occurs during the return shipping process. In the event that you receive the wrong product and return it for replacement, and when we receive the product, it is found to be damaged, we cannot offer a refund or replacement.In the case of a warranty claim for a product, kindly note that you will be required to ship the product to us. Once the product is received, we will send it to our supplier for repair or replacement. The process may take 15-20 days. Once the product is repaired or replaced, we will ship it back to you. However, please note that you will be required to bear the courier charges for both sides.It should be noted that certain products, such as mats, armrests, chrome accessories, perfumes, polishes, and cleaning products, do not come with warranties as they are physical-use items. Decorative lights and some imported products may also not be covered under warranty.
Cancellation By Carhatke
CarHatke.com retains the right to cancel any order for any reason. The reasons for cancellation may include unavailability of the product, delivery to a non-serviceable Pincode, or errors in pricing information. In the event that you wish to cancel an order, we would like to emphasize that CarHatke.com reserves the right to accept or reject the request. If we receive your cancellation request before the order is processed, we will provide a 100% refund.
Non-cancellable Products by Customer
It is important to note that certain product categories are non-cancellable after dispatched from our end due to high courier charges as well as packing time and effort. We kindly ask that you take this into consideration when placing your order, as we are unable to accommodate cancellation requests for these categories once the shipment has been initiated.
Category Below Mention:
Floor Mats, Seat Covers, Headlights, Tail Lights, Front and rear Bumper Guards, Armrest, Front Grill, Diffuser, Roof Rails, Side Foot Steppers, Rear Spoilers.