Carhatke Easy Return Policy
When a return is raised carhatke shall verify and check the authenticity of the complaint and If carhatke is convinced the complaint is genuine the carhatke will process the complaint about the replacement. Always ensure before accepting the order that the packet is not damaged if a packet is in damage condition don't accept the packet and immediately inform carhatke at carhatke@gmail.com Or call us at 8287647700. If you received a damaged or faulty product then you have to notify carhatke in 48 Hours of working days after receiving the order. If you are failing to notify in 48 hours carhatke will not be liable for failure to return or replace the order. The product should be returned in good packaging and with the original invoice. The prepaid order will be refunded within 7-10 Days through online bank transfer or via check and COD order refunded in a bank account or cashback in your account.
FAQ
Q: What should I do if receiving the wrong product.
Ans: If you are receiving the wrong a product then you have to notify us within 48 working hours, Carhatke will verify your complaint and resolve your issue. in this case, the refund is not applicable only replacement is applicable. Carhatke arrange reverse pickup for you, you have to pack the product properly. After receiving a product your replacement will be dispatch.
Q: If I did not like the product quality, can i return the product to carhatke.
Ans: If the description or images not matched with the original product then you can a returned product. Carhatke only accepts the return if the product description and images not matched the product.
Q: If somebody orders on behalf of me and i no longer needed the product, can I return.
Ans: In this case, you can return the product but you have to bear courier charges both sided.
Note: To return any products sold through the Website, You are required to comply with the below-mentioned conditions, via:
Please notify Carhatke of receipt of a damaged/ defective product/service within 48-hours of delivery to you. If you are unable to do so within 48-hours, Carhatke shall not be held liable for the failure to replace the order.
Carhatke.com is committed to 100% Carhatke User Satisfaction. If you are unsatisfied for any reason as per the terms and conditions mentioned below, you can return the product to us within 7 days from the delivery date with Original Packing.
Cancelation by Carhatke.com
CarHatke reserved all the rights to refuse any cancel any order for any reason. The situation may include canceling your order due to the availability of the product, quantity ordered from you, delivery Pincode is non-serviceable, or error in pricing information.
Cancelation by User
The request for cancellation of any order carhatke reserves all rights to accept or reject any request in any case. If carhatke gets the notice of cancellation and the order has not been processed, carhatke will refund you a 100% refund. However, if the order all ready processed or shipped, carhatke will not be able to cancel those orders.
Return Procedure
For all returns, You can reach us on Call: 8287647700 (Mon-Fri 11 AM - 6 PM) or Email at carhatke@gmail.com Provide a specific valid reason for your return. Include a copy of the original invoice in the package.
